on a Thursday, when I called to ask how I can sync a new controller to a PS4. The Ask PlayStation Twitter account got back to me in 56 minutes with an incorrect answer. During each call, the representative asked me for my email address or PlayStation account username, as well as my first and last name. This will take you to a Sony Support page (not a PlayStation page) with this number: 1-800-345-SONY (7669). However, if you're like me and don't keep manuals lying around, you'll have to do a Google search like I did. If you have the manual, you can find it there. I couldn't locate it on the PS4's regulatory labels, nor on the PlayStation Support page. PlayStation has some pretty great phone support, so I don't understand why its phone number is so hard to find. But I did eventually find answers for my questions in these articles. This makes sense but doesn't address wanting it dimmer, not brighter. For instance, the article on changing the brightness of the light bar is filed under a section on the PS4 camera not being able to see you. They're generally long and group several how-tos together, so you may have to dig a bit. If you don't want to deal with a person, you might want to use the search bar on the PlayStation support site to browse through articles. Salvador's English wasn't perfect, but it was good enough that I always knew what he meant. He gave me the easiest way (plugging it in via USB) and then answered professionally as I threw all of the dumb questions I had at him (Does the PS4 need to be on? Do I do it differently on a friend's PlayStation?). The next morning, at 11:10 a.m., I logged onto PlayStation support's live chat, where I asked a representative named Salvador about how I could sync a new controller. Others suggested using means like tape to cover the light bar. Overnight, I received a few responses, but only one was helpful. the same day, I took the same question about the controller to the PlayStation support forums. You can't even write on the company's Facebook time line.Īt 3:49 p.m. While PlayStation uses Twitter heavily, the company doesn't accept questions via Facebook. Please see the PlayStation Store Cancellation Policy for more information.Salvador gave me the easiest way to sync my controller and answered all my dumb questions professionally.Īs I would find out later on a support call, you can go into settings to dim, but not turn off, the light bar. There are limitations on when you can get a refund for certain payments. Please check your account transaction history to see if you have purchased the same piece of content multiple times. If you find that a family member under the age of 18 is using an adult account, please contact us. If a child is using an adult account, they will be able to use PlayStation™Network without parental controls - this is a breach of our Terms of Service. The spending limit for a child account is set to 0 by default when the account is created by the family manager. Please see our PlayStation Store Cancellation Policy for more details.Ĭould a family member have used your payment details?Ĭhild accounts don't have their own PlayStation wallet but can spend funds from the family manager's wallet within an assigned spending limit. Please note, there are limitations on when you can get a refund for subscription payments. Please check your subscription settings to see if this is the cause of the transaction. Have you been charged a recurring subscription fee? If your transaction history doesn't explain the charges, please consider the common reasons for unrecognized payments listed below. If you do not recognize a purchase, first check your PlayStation Store transactions.
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